DD Waiver Support Coordinator/Public Guardianship Representative

Position:  DD Waiver Support Coordinator/Public Guardianship Representative
Program:  DD Waiver Services
Employment Type:  Full Time
Location:  Falls Church (Merrifield), Va  (NOTE: All staff are working remotely during the COVID-19 crisis.)
Compensation:  $48,000 plus benefits


If you have a positive attitude, pride in your work, and a passion for helping others,
you may be interested in joining our team.

Overview Description: Primary duties will involve ongoing, intensive case management, advocacy, community education, and guardianship services with the ability to understand community resources and supports to handle information and referral calls. Position requires continual follow-up to individuals/families to ensure the continuity support services and to ensure that services remain appropriate and maximize the overall health and safety for all individuals served. Duties also include developing community partnerships, connecting individuals with disabilities to community resources, contacting state representatives of various programs supporting individuals, and effectively interacting with the disability population as well as community leaders.


Case management:

Support Coordinator’s role and responsibilities are to assess the needs of the individual receiving waiver services and the individual’s family, when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the specific individual’s complex needs. Support Coordination is both micro and macro in nature: intervention occurs at both the individual and system levels. It requires the worker to develop and maintain a therapeutic relationship with the individual, which include linking the individual with systems that provide him or her with needed services, resources, and opportunities.


Case Management Roles and Functions:

  • Maintain a caseload and provide on-going case management services, requiring at times high intensity enhanced monthly home or on-site visits, to individuals in crisis, individuals who have been hospitalized, or individuals who require a high level of care due to medical or behavioral issues.
  • Complete thorough assessment and planning services, which include developing an Individual Service Plan (ISP) at least annually and assist with revising the service plan as necessary.
  • Enhance opportunities for community integration by increasing the individual’s community access and involvement.
  • Advocate and collaborate with service providers, DBHDS, and DMAS to ensure services are obtained in a timely fashion.
  • Monitor quality assurance to individual satisfaction with services and providers; through at least quarterly home and site visits.
  • Monitor the implementation of the Service Plan and to ensure individual satisfaction with the services and providers; through quarterly home and site visits.
  • Assist individuals in applying for Medicaid and maintaining their State and Government benefits.
  • Provide instruction and counseling, which guides the individual in problem-solving, decision-making skills, building independence and self-advocacy skills.
  • Maintain contact with individuals or responsible parties to promote implementation of a service plan, provide follow-ups and monitoring/assess for ongoing service delivery, educate and counsel, using the Medicaid Waiver Manual as a minimal guideline.
  • Document all contacts and meetings with the individuals, families, service providers, and advocates.
  • Provide education and training to the community to raise awareness of waiver or disability related programs
  • Inform individuals and their families of the rights and provide assistance in the State appeals process when appropriate.
  • Collect and input data for state’s electronic data collection program under the new Department of Justice requirements.
  • Provide transition coordination through Money Follows the Person when applicable for individuals transitioning out of institutional settings, as needed.
  • Attend school-based meetings and coordinate transition from school system to community supports through DARS and/or waiver services.
  • Other duties as assigned.


Guardianship is a legal process, utilized when a person can no longer make or communicate safe or sound decisions about his/her medical, financial, social, or recreational needs. Guardianship in the most restrictive form removes considerable rights from an individual, and therefore the role of the guardian is exercised primarily as an advocate for the individual who assists with making decisions on behalf of the individual based on their personal values.


Guardianship Functions and Roles:

  • Maintain a small case-load and meet with the individuals at their home or community settings at least monthly to assess needs and quality of life.
  • Fulfill legal requirements of guardianship including annual reporting to individual’s local Department of Social Services, complete inventory, accounting, and court appearances.
  • Complete thorough values history assessment to have a high level of understanding about an individual’s values and preferences when making important life decisions.
  • Complete intake to develop a plan of care to include individuals’ needs, desires, and goals.
  • Complete annual reports and other required documents as outlines in the guardianship contract and manual.
  • Make medical, financial, residential and other decisions OR decisions as specified and authorized by the court order.
  • Participate in the guardianship multidisciplinary panel meetings at least every other month or as assigned.
  • Become familiar with individuals receiving services through the guardianship program and assist them in making life decisions that ensure their health and safety, while affording them dignity and choice.
  • Assist individuals in the coordination of transitional services between homes or out of institutional settings.
  • Communicate with the Representative Payee to help manage benefits and budgeting for individuals.
  • Prepare for and participate in annual on-site audits from the Virginia Department for the Aging’s Public Guardian Program Monitor.
  • Attend annual mandatory public guardianship trainings.
  • Develop relationships with interdisciplinary teams overseeing essential supports for individual living in community-based or institutional settings, and pulling teams together to help make important life decisions with the individual receiving guardianship services.
  • Other duties as assigned.


Periodic Duties and Roles:

Community Education through presentations to various community and school-based groups; Advocacy/Community Outreach Events; Trainings in relation to job-specific duties; Participation in Budget Hearings; Participation and involvement in at least one Arc Board Committee; Etc.


Hours: The hours for this position can be flexible, although they will include many evening and some weekend commitments based upon the availability of individuals and families as well as the timing of organizational events. Telework is offered at least once a week post 90-day work period and can be extended upon approval by supervisory staff.


Minimum Qualifications:  Any combination of education, experience and training equivalent to graduation from an accredited four-year college or university with a bachelor’s degree, plus one year of professional work experience in a human service field such as Social Work, Psychology, or Sociology. Must demonstrate effective oral, written, interpersonal communication principles and techniques and have strong critical thinking skills to advocate and navigate through complex systems. Must be organized and have multi-tasking abilities. Previous case management experience and prior experience directly working with individuals with disabilities.


Preferred Qualifications:  Bilingual in English and Spanish. Experience with Microsoft Office and database applications. Knowledge of treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, discharge planning and service coordination. Experience with Electronic Health Records (EHR).


Salary:  $48,000


Benefits:  Questions about The Arc’s benefit package will be discussed during the interview.


Special Requirements:  The candidate chosen for this position will be required to complete a Child Protective Services Registry, a Criminal Background check to the satisfaction of The Arc of Northern Virginia, as well as drug screening. The candidate will also go through extensive training facilitated by The Arc and other entities. Valid motor vehicle driver’s license is required and the candidate will be required to use their own vehicles to and from each appointments. Mileage Reimbursement will be issued upon receipt to The Arc.


How To Apply:

Send your resume and a cover letter to:

Cheryl Johnson, MSW
The Arc of Northern Virginia
2755 Hartland Road, Suite 200
Falls Church, VA 22043

or submit by email to:


Please include the position title in the subject line of your email.


Closing Date:  Monday, August 17, 2020


The Arc of Northern Virginia is an equal opportunity employer.


At The Arc of Northern Virginia, we are committed to treating all applicants and employees fairly based on their knowledge, skills, experience, and achievements without regard to race, religion, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity.