At The Arc of Northern Virginia, we often hear complaints and concerns about MetroAccess, the para-transit system offered by Metro.  We’ve heard tales of rides that never came, short trips that took hours on out of the way routes, challenges scheduling rides and changing trips, and other major issues.
A Fairfax resident is working to improve MetroAccess quality by working with the Fairfax Board of Supervisors.  If you have concerns or thoughts about MetroAccess and what can be done better, please consider sharing your thoughts with your Fairfax Supervisor.  You can find out who represents you and how to contact them here-  Feel free to edit this sample letter to add your own personal touch.

Contact me if you have any questions.

Lucy Beadnell, Director of Advocacy

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